Troubleshooting
Fix common issues with setup, publishing, account access, and profile updates.
If something is not working the way you expect, this page covers the most common Introlo issues and the fastest ways to fix them.
My profile changes are not showing up
If your updates are not visible on your live page, make sure you published after making changes. Studio updates do not automatically change your live profile until you publish the latest version.
I cannot publish my profile
If publishing does not work, review your profile for anything unfinished or invalid. Then try again after confirming your key profile details, links, and content blocks are in place.
Quick things to try first
- Refresh the page
- Publish again after making changes
- Open the page in your regular browser
- Try the latest password reset link
- Check your profile on mobile and desktop
- Remove anything unfinished or outdated
Still need help?
If the issue continues, contact us and include a short description of what happened, what you were trying to do, and any screenshots that help explain the problem.
If something feels broken, test your live profile as a visitor would. That often makes the issue easier to spot.